System Log

With the System Log function, you can access pertinent audit log information relating to various system functions within CGM webPRACTICE. The System Log stores the last 5,000 changes and up to 100,000 entries can be displayed for each function.

Upon accessing this function, menu folders will display that contain the various audit logs available. With the Expand All/Collapse All toggle button in the Action Column you can expand or collapse the detailed breakdown for every menu listed on the screen in one click.

To view the details for a function, click the function link. A new screen will display listing separate entries for each event recorded when the function was performed.

You can use the Add/Edit Filter and Remove Filter Action Column buttons to filter and narrow down the results. When you click Add/Edit Filter, a new screen will display so you can enter the criteria you would like to filter the results by. Click Remove Filter to re-display every result.

See the list below for detailed information on the data provided for each function.

Patient folder

Referral Maint - Delete No Shows: Lists the date and time that the Delete No-Show Referrals function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the date that the No-Shows were deleted through.
Recalls - Deletion of Historical Recalls: Lists the date and time that the Delete Historical Recalls function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the date that the recalls were 'Deleted Thru'.
E-mail Send Failures: Lists the date and time that the E-Mail Send Failure occurred, the Database (DB) it occurred in, the name of the User who attempted to send the e-mail, and the recipient's name or account number and the reason that the 'send' failed.
Reset Patient Starting Number: Lists the date and time that the Reset next available Patient Number System Configuration Utility was performed, the Database (DB) it was done in, the name of the User who performed the utility and the number that it was reset to.
Deletion of Historical Authorizations: Lists the date and time the Delete Historical Authorizations function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the date that the authorizations were 'Deleted Thru'.

Schedule folder

Rescheduled Appointments: Tracks rescheduled patient appointment information. The details can be viewed using the Rescheduled Appointment link.

Transactions folder

Batch Control - Lock Batch: Lists the date and time that the Lock a Batch function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the Batch Number that was locked.
Batch Control - Unlock Batch: Lists the date and time that the Unlock a Batch function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the Batch Number that was unlocked.

Billing folder

Closing of Billing Period: Lists the date and time that the Close Billing Period function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the date that the billing period was 'Closed Thru'.
Opening of Billing Period: Lists the date and time that the Re-Open Billing Period function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the date that the billing period was 'Opened back to'.
Interest/Service Charge Creations: Lists the date and time that the Create Service Charges function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the Billing Group(s) and Patient Name or Account Number range that was included.
Insurance Create: Lists the date and time that the Create Insurance File function was performed, the Database (DB) it was done in, the name of the User who performed the function, and the parameters that were chosen for that particular 'create.' This log also lists the same information for the Create Delinquent Insurance File function.

Patient Collections folder

Move Accounts to Collection Database: Lists each time the Move Accounts to Collection Database function is run.

System folder

Updates/Service Pack Installations: Lists the date and time that an Update or Service Pack was installed, the name of the User that installed it, the description of what was installed, and whether or not it was successfully loaded.
System Tasks: Lists the date, time, description, and status of any CGM webPRACTICE System Task performed on the server.
Reset Superbill Ticket Number: Lists the date and time that the Set next Superbill/Ticket number for Location System Configuration Utility was performed, the Database (DB) it was done from, the name of the User that performed the utility, the Location Code, and the new ticket number.
Multi-Factor Authentication: Tracks actions performed within the Multi-Factor Authentication Integration function, including when Multi-Factor Authentication is enabled or disabled, and when MFA is reset for a user.

CGM CONNECTION folder

Email Failures: When an appointment record contains an invalid email address that fails when sent to CGM CONNECTION, the patient name, account number, and invalid email address are displayed for the appointment record that failed.

CGM webTOOLS folder

CGM webVERIFY: Lists the date and time that the CGM webVERIFY function was used, the Database (DB) it was used from, the name of the User that ran the CGM webVERIFY check, and the details of the inquiry, including the patient account number, patient name, insurance carrier code, and the verification result (U = Unable to Process, P = Pass, F = Fail).

System Conventions folder

Failed Login - Invalid Password: Lists the date and time of the login attempt, the name of the User that attempted to log in and entered an invalid password, and the IP address that the attempt was made from (if known). Per HIPAA requirements, the System Log stores the quantity of failed login attempts for each User Name and records if the User Name has been disabled.
Failed Login - Invalid User: Lists the date and time of the login attempt, the invalid User Name that was entered, and the IP address that the attempt was made from (if known).
Successful Logins: Lists the date and time of the login, the name of the User that made the successful login, and the IP address that the login was made from (if known).

Tables folder

Changes to Tables: Lists the date and time of the change to a Table, the Database (DB) that the change was made in, the name of the User that made the change, a summary description of what was changed, and the name of the table that the change was made to. Click any line containing the change information to view the details of that specific change. The Before column indicates the value before the record was edited; the After column indicates the value after the edit. Values that have changed appear in red. Changes to HCPCS codes are also tracked.
Fee Schedule Imports: Lists each time a Fee Schedule is imported. Displays the date, time, database number, User Code, the Fee Schedule name, and the method used to import it.