Patient Collection Inquiry

With the Patient Collection Inquiry function, you can view the steps that an account has been through since entering the collections process.

Upon accessing this function, select an account. The Patient Collection Inquiry screen displays.
This screen lists the date and time of the action, the collection letter that was printed, the amount of the delinquent patient balance, the collection status, the date of the last contact and next contact from the Work Accounts function, the user code of the user who performed the action and the collection action taken.
If the patient's account has been turned over to a third-party collection agency, the Last Action displays 'Turned Over' and if you point to it, an Account turned over to Agency (code) message displays.