List the System Status
With the List the System Status function, you can display a list of every active CGM webPRACTICE session and view information about each session to assist with analyzing or troubleshooting system performance. Only caretaker and CGM webPRACTICE user sessions display. You can click Refresh in the Action Column as often as necessary to update the information, since the system status changes as rapidly as jobs are performed.
Each QuikLink session will also be listed, but this does not mean that a separate license is used for each session. This function displays the number of sessions that are 'open' and not the number of 'licenses being used'. For additional information, see the QuikLink Icon section in CGM webPRACTICE Window Conventions under Introduction, System Conventions.
The Job column contains the job number, which is an internal number assigned to each active job.
The Description column contains the full name of the user signed on to the session.
The DB column shows which database (DB) the job is running in.
The User column contains the User Code of the person currently logged on, in the format namespace-user code. @IP Address will be appended to the User Codes on Cache 2015 systems.
The Function column contains a full description of the function the user is currently using.
The UIT (Unit in Time) column shows how much time has elapsed since that job began.
Action Column Buttons
- Refresh — Click to update the list as the system status changes.
- Start JPort — When JPort is not running, click this button to start it. The JPort status is shown at the top of the screen.
- Interface Status — Interface Clients only. When you have an active interface, click this button to view the interface status.
Certain system jobs are listed in red to indicate they cannot be killed in the Restore/Kill a Job function.
'Locked File' jobs will display if a user has accessed a patient's account or an appointment time slot for editing. These jobs 'lock' to prevent more than one user from making changes to an account or an appointment at the same time. If a job is locked by one user, another user will not be able to access the account or appointment slot. You can use this information to troubleshoot when a user is unable to access patient accounts or scheduling functions.
