Updates or Service Pack Installation Steps

Prior to installing any updates or service packs, it is imperative that you have a current 'tested' backup of your system just in case your system is damaged during the installation process and needs to be restored. (For example, the power could go out in the middle of the installation.) For information about backing up your system, see Backup Policy under the Introduction, System Processes section of Help.

If you choose to install the service packs manually, you should install them during CGM webPRACTICE's regular customer service hours, so that someone will be available to assist you if need be. You should always install any updates during regular customer service hours as well.

Steps for Installing an Update
  1. Have every workstation log off of CGM webPRACTICE.
  2. Install the update using the Install Update or Service Pack function, located on the System, Maintain Software Updates menu.
  3. Verify that the CGM webPRACTICE Version number has been updated using the Display Version Number function, located on the System, Maintain Software Updates menu. If it does not contain the latest Version number, the installation was not fully successful and you should contact CGM webPRACTICE customer service.
  4. After the update installs, the latest service packs will update automatically. This takes approximately ten minutes.
  5. Verify the CGM webPRACTICE Version number has been updated using the Display Version Number function, located on the System, Maintain Software Updates menu. If it does not contain the Version number listed in the file name that was downloaded, the installation was not fully successful and you should contact CGM webPRACTICE customer service.
  6. Inform every workstation they can log back on to CGM webPRACTICE. The installation process is complete.
  7. Complete the Update Notification Form and return it to your Account Manager.

Steps for Installing a Service Pack
  1. Have every workstation log off of CGM webPRACTICE.
  2. On your CGM webPRACTICE server, install the service pack file using the Install Update or Service Pack function, located on the System, Maintain Software Updates menu.
  3. Verify the CGM webPRACTICE Version number has been updated using the Display Version Number function, located on the System, Maintain Software Updates menu. If it does not contain the version number listed in the file name that was downloaded, the installation was not fully successful and you should contact CGM webPRACTICE customer service.
  4. Inform every workstation they can log back on to CGM webPRACTICE. The installation process is complete.